Shipping Information
Fast, secure, and tracked delivery worldwide
🚚 FREE Shipping Included on All Orders!
Professional tracked delivery in 3-7 business days
1. Shipping Overview
We've simplified shipping by including all shipping costs in our product prices. Every order ships with full tracking and insurance coverage for your peace of mind.
FREE Shipping
Included in price
Full Tracking
Real-time updates
Insured
Protected delivery
2. Delivery Timeframes
Standard Delivery Times
🇺🇸 United States & Canada
- • Processing: 1-2 business days
- • Transit: 3-5 business days
- • Total: 4-7 business days
🌍 International
- • Processing: 1-2 business days
- • Transit: 5-10 business days
- • Total: 6-12 business days
Please Note: Delivery times are estimates and may vary due to factors beyond our control, including weather, customs processing, or carrier delays.
3. Our Shipping Partners
We work with multiple trusted courier companies to ensure the fastest and most reliable delivery to your location:
📦 DHL Express
International and domestic express delivery
📦 FedEx
Global shipping and tracking services
📦 UPS
Reliable domestic and international delivery
📦 USPS
US Postal Service for domestic deliveries
📦 Local Couriers
Regional partners for optimized delivery
📦 Amazon Logistics
When available in your area
Automatic Selection: We automatically select the best courier for your location to ensure optimal delivery speed and cost efficiency.
4. Order Processing
Your order goes through the following steps:
- Order Confirmation: Immediate email confirmation after payment
- Payment Verification: Secure payment processing (usually instant)
- Order Preparation: Items are carefully packaged within 1-2 business days
- Shipping Notification: Email with tracking information when shipped
- In Transit: Real-time tracking updates available
- Delivery: Package arrives at your specified address
5. Tracking Your Order
📱 How to Track
- • Tracking Email: Sent within 24 hours of shipping
- • Tracking Number: Use on courier's website or app
- • Real-time Updates: Location and delivery progress
- • Delivery Notifications: SMS and email alerts available
If you don't receive tracking information within 48 hours of your order, please contact our customer service team at support@dexeblackhairdye.com
6. Delivery Attempts and Policies
Standard Delivery Protocol
- Delivery Attempts: Typically 3 attempts before return to sender
- Safe Delivery: Packages left in secure locations when possible
- Signature Required: For high-value orders or as requested
- Neighbor Delivery: May be authorized in some areas
- Pickup Options: Local depot pickup if delivery fails
Important Notes
- Ensure someone is available to receive the package
- Provide accurate and complete delivery address
- Check your tracking for delivery windows
- Contact the courier directly for delivery preferences
7. International Shipping
🌍 Global Delivery Available
We ship to most countries worldwide. International orders may be subject to:
- Customs Processing: May add 1-5 business days
- Import Duties: Customer responsibility (varies by country)
- Tax Collection: Local taxes may apply
- Documentation: Commercial invoice included
- Restricted Items: Some countries have cosmetics restrictions
International Customer Note: You are responsible for any customs duties, taxes, or fees imposed by your country. These are not included in your order total.
8. Shipping Issues and Delays
While we strive for timely delivery, the following factors may cause delays:
⚠️ Common Delay Causes
- Weather conditions
- High shipping volumes (holidays)
- Customs processing delays
- Incorrect or incomplete addresses
- Remote delivery locations
- Carrier operational issues
- Force majeure events
🛠️ What We Do
- Proactive tracking monitoring
- Carrier communication
- Customer notifications
- Alternative delivery arrangements
- Replacement orders when needed
- Full refunds for lost packages
- Priority customer support
9. Lost or Damaged Packages
Full Protection: All orders are insured. We will replace or refund any lost or damaged packages at no cost to you.
If Your Package Is:
- Lost in Transit: We'll immediately ship a replacement or provide a full refund
- Damaged: Send photos and we'll expedite a replacement
- Stolen: File a police report and we'll send a replacement
- Not Delivered: We'll investigate and provide a solution within 48 hours
Contact us immediately at support@dexeblackhairdye.com for any delivery issues.
10. Address Requirements
To ensure successful delivery, please provide:
✅ Required Information
- Full recipient name (as it appears on ID)
- Complete street address with apartment/unit number
- City, state/province, and postal/ZIP code
- Country (for international orders)
- Phone number for delivery notifications
- Special delivery instructions (if needed)
Note: We cannot deliver to P.O. Boxes for tracked shipments. Please provide a physical address.
11. Business Hours and Cutoff Times
📅 Processing Schedule
- Monday - Friday: 9 AM - 5 PM EST
- Order Cutoff: 2 PM EST for same-day processing
- Weekend Orders: Processed next business day
- Holidays: Processing resumes next business day
🚚 Shipping Days
- Pickup: Monday - Friday
- Transit: Monday - Saturday (most carriers)
- Delivery: Monday - Saturday
- Sunday: Limited delivery in some areas
12. Contact Shipping Support
Need help with your shipment? Our customer service team is here to assist:
📧 Email: support@dexeblackhairdye.com
📋 Subject: Shipping Inquiry
⏰ Response Time: Within 24 hours
🕒 Support Hours: Monday - Friday, 9 AM - 5 PM EST
📦 Include: Order number and tracking info
🚀 Priority: Lost/damaged packages